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Important
Information about your tuition!
You will
receive this page and other important contact information at your first
lesson.
Booking
lessons: Please enquire for details of discount bulk booking or group
lessons of 2 or more people. When booking lessons, please make sure you
note the time and date booked and arrive at the lesson on time. Booking
lessons is entirely your responsibility and changes to bookings must be
notified by phone as soon as possible. You may book a series of lessons
at once or you may book each week. If you are not sure of your plans for
the following week, you may book over the phone, by text or email.
Advance
Payment: You may pay with cash, cheque or online using Paypal. Please
pay in advance as a deposit for your lesson. This is to guarantee your
booking and allow the tutor to plan your lesson in advance. There is a
discount for purchasing 6 half-hour lessons or 3 whole-hour lessons at
once as shown on the previous page.
Cancellations:
Please call to cancel your lesson. If there is no answer, please leave
a voicemail. Please do not cancel by text or email as these can go astray!
Before
canceling a lesson, please consider that another client may have wanted
the same slot. Canceling well in advance can enable usto fill the slot
with another client but we will most probably not be able to fill that
slot if it is cancelled at short notice. In this case, lessons cancelled
within 24 hours or missed entirely must be paid for in full and for lessons
cancelled within 48 hours, half of your payment must be charged.
Rebooking
your lesson to another time on the same day within 48 hours will not affect
your deposit and no cancellation charges will apply.
In the
event of the tutor having to re-book a lesson, they will call giving as
much notice as possible to rearrange the lesson at your most convenient
time.
Refunds:
If you would like your payment refunded before the lesson you must request
this at least 48 hours before your booked time. No refund can be made
for a lesson you have received or missed.
Refunds
for voice training CDs can be requested within 7 days of receipt. The
original item must be returned as you received it before your refund can
be issued. The refunded amount will be less any transaction and postage
costs.
If you
received the wrong CD or if it was damaged on delivery, you may exchange
the CD free of charge.
Gift
Vouchers: Vouchers are available for up to one hours worth of single
person lessons or one hours worth of group lessons. Vouchers can not be
used for more than the indicated time on the voucher. Vouchers can not
be bought more than once for the same person or group however the purchaser
of the vouchers may buy more than one voucher provided they are not used
by the same person or group. The recipient of the voucher must contact
us and we will
arrange a time that suits them. Refunds are only valid if there is no
lesson booking or a refund is requested at least 48 hours before the booked
time. Refunds can not be made for a lesson that has been received or missed.
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